TERMS AND CONDITIONS
1. GENERAL
These Terms and Conditions ("Terms and Conditions") apply when you, as a private person, trade on www.jonna-jensen.com and related web pages (the “Website”).
2. ORDER AND AGREEMENT
You accept these Terms and Conditions in connection with placing your order on the Website or in certain cases per phone or email through our customer service. In order to complete a purchase, the total order sum must be at least DKK 50. You must also be over 16 years of age and have the right to enter into an agreement according to applicable law, e.g. not be under guardianship.
When you have completed your purchase, we will automatically send a confirmation that we have received your order. However, a binding agreement is only entered into when we send a delivery confirmation to the e-mail address that you provided in connection with the purchase.
We may be obliged to reject an order if you have given us incorrect information at checkout, if we suspect attempted fraud, or if the order cannot be completed because the ordered product is out of stock. In such cases, we will notify you as soon as possible.
3. PERSONAL INFORMATION
Jonna Jensen is responsible for personal information and responsible for the processing of your personal information when you visit the Website and make a purchase with us. You can find all information about how Jonna Jensen handles your personal information, your rights and how you can exercise them in our Privacy Policy.
4. PRICES AND PRODUCT INFORMATION
The price of goods on the Website is stated including VAT. Jonna Jensen uses rounding to whole kroner in connection with payment. Prices do not include payment and shipping charges. Fees for shipping and payment are therefore added separately, if nothing else is clearly stated on the Website.
We always strive to display our products as accurately as possible. This includes, for example, color rendering or measurements. All image information should be viewed as illustrations and we cannot guarantee that they represent the exact appearance of the products. Color reproduction may vary depending on your device or screen. The measurements shown on the clothes at Jonna Jensen are approximate measurements and give you guidelines on which size fits you best.
If there is an error in the price or information about a product listed on the Website and you have realized it or should have realized it, the price or information will not apply to the purchase. In such cases, we will contact you as soon as possible.
5. PAYMENT
You can pay for your purchase at Jonna Jensen according to the payment method below.
Card payment
Jonna Jensen uses a payment system provided by Avarda. Avarda is responsible for full security when you use their payment service. During the purchase, the information is encrypted so that no unauthorized person can gain access to it. You can pay with Visa and Mastercard. Jonna Jensen does not charge any extra fees when you use this form of payment. When paying by credit card, our price guarantee applies to deliveries in Denmark. A check is carried out to ensure that the card information is correct and that there is cover for the purchase.
When you pay by credit card, the money is withdrawn immediately when you have completed your order. If you are awaiting a refund, it may take 2-5 working days for a refund to be made to your payment card after the case has been closed with Jonna Jensen. This is to enable all parties, including the bank, to complete the transaction.
Paypal
When you choose the payment method Paypal at checkout, the payment is made directly via Paypal.When the incoming payment has been received by Jonna Jensen, the delivery will be sent to you. Jonna Jensen does not charge any extra fees when you use this form of payment. Please note that you are not covered by the objection scheme with this form of payment.
6. DISCOUNTS AND OFFERS
In order to use a discount code, it is required that you log into your account with Jonna Jensen. Please note that the discount codes must be entered exactly as they appear. The price is adjusted according to the discount attached to the specific discount code. Validity period and terms are stated in connection with the discount code. The discount applies to a single purchase and cannot be transferred to exchanges or future orders. This also applies to temporary offers where the price only applies for a specific period or day. If the discount is not deducted correctly in connection with your purchase, please contact us before completing your order. It is not possible to combine different discount codes with each other or in connection with the use of gift cards.
7. DELIVERY
Your order is delivered to you with the delivery alternative you choose at checkout. You pay a fee depending on which delivery alternative you choose. You can find information about your alternatives on the Website and at checkout. You can always find updated information about the delivery alternatives we offer here.
Delivery time
The expected delivery time is indicated on the Website and in the delivery confirmation and may vary depending on which delivery alternative you choose, but we usually deliver within 7-12 working days from the time you placed your order. We always aim to deliver your order within the estimated number of business days for delivery stated on the Website and in your delivery confirmation. Please note that the time for delivery may vary, depending on where you live and which delivery alternative you choose, as well as what time of the season you place your order.
Delivery method
When your order is dispatched from our warehouse, you will receive a delivery confirmation with complete information where you can track your order. Depending on the size of the package, it is sent either as a letter or a package. If possible, a letter is delivered to your mailbox first, otherwise to the nearest delivery point. Packages are sent directly to the delivery point, where they remain for 14 days. You always receive an email, advice or SMS with notification of your order. In connection with the shipping methods where ID is required, please show valid identification when picking up the package. Please note that there may be some deviations depending on where you live. You can find more information about what applies to our delivery alternatives here.
Unclaimed package
If you have not collected your package within the specified days when the package is at the delivery location, we will charge a fee. The fee covers the costs incurred in connection with your purchase, currently DKK 50. If you wish to use your right of cancellation, please let us know first, as an undelivered package is not considered to be an exercise of the right of cancellation.
8. Fair Use Policy
Our Fair Use Policy has been created for environmental reasons and so that we can continue to offer competitive prices and service to our customers. Since a very small number of customers order and return remarkably large quantities of goods, we have created a policy where we reserve the right to deny these customers the right to enter into further agreements with us. We may therefore need to close your account and/or limit your payment methods with us if we become aware of systematically deviating purchasing behaviour: e.g.when purchasing and returning large quantities of goods, where there is reason to suspect that the order was not placed with a genuine intention to complete the purchase, or if there is suspicion of abuse in connection with the return. As in other cases, a binding agreement is only entered into when we send a delivery confirmation to the e-mail address that you provided in connection with the purchase. The policy only prevents you from entering into a new agreement with us, and does not affect your rights in connection with already binding purchases.
9. ABOUT THESE TERMS AND CONDITIONS
These Terms and Conditions must be interpreted and adapted in accordance with Danish law. We have the right to change these Terms and Conditions, but the Terms and Conditions you accepted at the time of your purchase always apply to that purchase. All changes will appear in the most recently published version of the Terms and Conditions on the Website. The changes come into effect from the time you have accepted the Terms and Conditions, that is, in connection with your making a new purchase on the Website.
10. CHOICE OF LAW
When you complete your purchase, a billing statement including 'jonna-jensen.com' and the country code such as 'HK', 'Ireland' etc. be displayed on the payment page and/or your card statement.
All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing summary and are subject to local law.