Creative Cat Pendant Necklace

We encourage you to consult our size guide to convert your usual size to other sizes. Please note that the guide is general and sizes may vary between different makes and models.

To ensure an optimal fit, we recommend that you carefully review the specific measurements for each item of clothing found on the product page, rather than basing your selection solely on your general size preferences.

Size guide for women's clothing

Size guide for women's shoes

Note: If you have a wide or thick foot, we recommend choosing a size larger than your normal size!

How to measure yourself

How do I place an order?

-- Simply select the desired color, size and quantity on the product page, then click "Add to basket" button and proceed to checkout.

What payment methods do you accept?

-- We currently accept Paypal, Credit/Debit Card, Klarna and Trustly as payment methods. You can select your preferred method on the payment page and enter the necessary information to complete your transaction. Please note that we do not accept payment on delivery.

What is the material of the products?

-- We prioritize the use of environmentally friendly materials, with a cotton content of over 60% across our products. Depending on the style, some products are 100% cotton. The material for each product varies. You can find the specific material information for the product you are interested in within the product description on the product's detail page.

How do I choose the right size?

-- We provide a detailed size chart with measurements on each product page. You can determine your size by measuring your chest and length. If you prefer a looser fit, we recommend ordering the next size up. You can also refer to our general size conversion chart: https://jonna-jensen.com/pages/storrelsesguide

If you have any questions or concerns about sizing, please contact our customer service team before placing your order.

How can I find out the shipping costs?

-- You can see the exact fees when you choose your shipping method; the cost is typically shown on the checkout page. Now, enjoy free shipping on all orders above DKK 349 on our website!

Where do you ship from and how long does shipping take?

-- We have warehouses in several countries and regions, and we will ship your order from the nearest warehouse based on your shipping address. Once your order is complete, we need 1-3 business days (excluding weekends and holidays) to process. Our standard delivery time is 7-12 working days (Express delivery: 5-9 working days).

Which countries do you ship to?

-- We ship to many countries worldwide including Australia, Austria, Canada, Denmark, Finland, France, Germany, Ireland, Belgium, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom and the United States.

If I have ordered the wrong item, how do I remove it from my shopping cart?

-- If your order has not been successfully paid, you can remove the item directly from your basket.

If your order has been paid for and has not been shipped yet, please contact our customer service team for assistance immediately.

How do I cancel or change my order?

-- Cancellation of an order: Contact us immediately. Be sure to include your order number and a message indicating that you wish to cancel the order. If the order has not yet been processed, we can cancel it for you. However, if the order has already been processed, we will not be able to cancel it. In that case, please contact us for a return when you have received the item.

-- Changing an order: If you find a spelling error in the delivery address or other changes are necessary, please contact us immediately after receiving the order confirmation. We will do our best to make the changes for you, but we cannot make any guarantees.Once your order has been shipped, we will not be able to make any further changes.

Please note that orders can be processed within 6 hours, so make sure to notify us as soon as possible.

I have completed my order but have not received a confirmation email. What should I do?

-- After placing an order, a confirmation email is sent automatically to confirm that your order has been received. If you have not received it, please follow these steps:

1. Check your spam folder as confirmation emails may end up there, especially for Hotmail, MSN, AOL and some Yahoo users.
2. Verify your email address to make sure you entered it correctly during checkout.
3. Check your bank statement to confirm the transaction.
4. If you still cannot find the confirmation email, please contact our customer service at service@jonna-jensen.com. Our team will help you update your contact information and resend the order confirmation for your reference.

Do you offer discount or coupon codes?

-- Absolutely! You can find some coupon codes at the top of our website front page that can be used at checkout when you make a purchase on any of our items. Please note: a coupon code can only be used once.

I forgot to use my coupon code, what should I do? How do I use a coupon code?

-- Unfortunately, coupon codes are not applied automatically and must be entered during the checkout process. Once your order has been completed, the coupon code can no longer be used. We want you to enjoy these savings, so remember to apply your code before completing your purchase. Remember that coupon codes cannot be combined and only one coupon code can be used per order.

How to use a discount code:

1. On the right side (middle for mobile devices) of the payment screen, look for "Discount Code".
2. Enter your code.
3. Click or tap Apply. If you added a new address, credit card or email address, the page may reload. If this happens, enter the information again.
4. Complete your purchase.

How can I track my order?

-- You can track your order using the tracking number provided in the delivery confirmation email, typically available approx. 2-3 working days after your package has been shipped. Enter your tracking number at the following link: https://www.17track.net/da

Alternatively, you can email our customer service team at service@jonna-jensen.com with your order number or other order information (such as recipient's name and delivery address) for assistance. Although we may not be able to provide tracking options for some orders, our company guarantees 100% delivery to all destinations, so there is no need to worry. All lost items will be reshipped to you free of charge.

Why does my tracking number not exist?

-- First of all, carefully double check that your tracking number is correct.

Second, make sure it's your tracking number and not your order number! The tracking number will be provided in the delivery email once your order has been dispatched. You can also find the tracking number for your order on the "My Orders" page on our website.

I ordered several items, but only part of my order has arrived. Why?

-- For logistical reasons, items from the same order may be shipped in separate packages without additional shipping fees. You can receive several packages on different days.Therefore, if you don't receive all your items at once, don't worry, they are probably still on their way.

If all packages have been delivered and you are still missing items, please contact our customer service via "CONTACT US" page and submit a request. Our support team will respond within 24 hours and assist you.

How do I return or exchange an item?

-- If you are not satisfied with your purchase, please contact us within 14 days of receiving your item as we accept returns or exchanges within 14 days of delivery. If the item (size) doesn't fit you, don't worry, we offer free exchange. Simply contact our customer service on the website. If you still need to return the item, we have returns warehouses in several countries and will provide you with the nearest return address.

For more detailed return policy information, please visit: https://jonna-jensen.com/pages/returnering-og-bytteservice

My package shows as delivered, but I haven't actually received it?

-- We ensure delivery of the goods to the address you have specified. We are not responsible for items that have been misplaced/stolen after delivery (eg, left at the mailbox).

What should I do if I receive a wrong/damaged/defective item?

-- Please contact us by email, providing photos of the incorrect/damaged/defective item and your order number so that we can investigate and take further steps to resolve your issue. For products with quality-related issues, such as damaged, defective or incorrect items, we will provide a refund or replacement.

How secure is my personal information?

-- Our store adheres to the highest industry standards in protecting your personal information when you check out and purchase from our online store.

Your credit card information is encrypted during transmission using industry standard 256-bit Secure Socket Layer (SSL) encryption technology commonly used on the Internet for processing payments. This is the same level of encryption that multinational banks use to ensure the security of your information.

Your credit card information is only used to complete the requested transaction and is not saved afterwards.

How should I wash my clothes?

--   1. Most of our clothes are machine washable on a gentle cold cycle and we find they wash better when turned inside out.

2. We recommend using a small amount of high quality detergent for delicate items.
3. Hand washing is suggested for knitwear and delicate items ((such as lace, tassels, wool, silk and deeply colored items). You can gently rinse them in lukewarm or cold water, then hang them to dry inside out, avoiding direct sunlight.
4. Silk products are recommended to be washed separately, as their color fastness is lower than other fabrics.
5. Avoid washing or bleaching leather products and opt for dry cleaning instead.

Information about our product:

-- Color Deviation: Due to variations in the display of product materials on different device screens, there may be some color variations. We work hard to minimize these deviations, but please note that this issue has nothing to do with product quality.

-- Size Deviation: Since our products are measured manually, the actual size may vary by about 1-3 centimeters. Different products may have different size charts, so check the size chart on the product page before purchasing to choose the most suitable size.

Are there any additional fees or taxes?

--We do our best to minimize your costs and you don't need to pay any extra charges such as import fees, customs duties or value added taxes. If your package is subject to additional charges, you can contact our customer service and provide proof of the charges incurred. Our support team will respond within 24 hours and help you.

How can I contact you? Do you offer telephone service?

-- Unfortunately, we currently do not offer telephone service. If you have any questions, please feel free to contact us by email: service@jonna-jensen.com

You are welcome to contact us at service@jonna-jensen.com

Our excellent customer support team is continuously processing your requests! Please allow us up to 24 hours to respond.

Thank you for shopping with us!